Frequently Asked Questions

We've got you in-the-know with all things - you just let us know what you need, and we've got your back. Mill Creek sets a new standard for premier apartment living with homes that deliver a prime location, great design, and spectacular amenities – all backed by our make-your-life-easier Peace of Mind Guarantees.

 

Leasing

+ - What does “Individual Leasing” mean? Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.
+ - How do I pay my rent and when is it due? Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.
 

Maintainance

+ - What if I need something fixed in my apartment? Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.
• Enter a service request through the online resident portal. (Please visit the Residents tab to login.)
• For Emergency Requests (plumbing, non‐functional AC/heat during weather extremes, non‐functioning refrigerators, electrical outages, and fire) we are available 24/7! Please CALL the office during office hours, or select the “Emergency Maintenance” option through the answering service if it is after hours.
+ - What do I need to bring to my new apartment? Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.
 

Parent

+ - Questions for parents Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.
+ - Questions for parents Our onsite, professional maintenance staff would be happy to help you. You may submit a work order the following ways:
• Visit or call the office and a team member will enter a service request. If it is after hours, you are welcome to leave a message through our answering service by selecting the “Maintenance” option when prompted.
• E‐mail your request and a team member will enter a service request. Please remember to be as detailed as possible.